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Professional Management Certificate


Program Start: 7 September 2022
Application Deadline: 6 September 2022
Location: Online
Credit Granting Institution: U of R

Overview:

The Professional Management Certificate explores key areas of management including communication, teamwork, problem solving and an understanding of the principles of business management and their interrelationships.

It also includes key concepts of organizational behaviour and the behaviour of individuals and groups in organizations, as well as effective supervisory skills through theory and practical application.

Course Descriptions

Principles of Effective Leadership (Required) - Sep 7-9
You will learn the skills and processes needed to increase leadership effectiveness. You will explore topics such as motivation, leadership style, implementing change, setting and achieving standards and corrective discipline.

Fundamentals of Project Management (Required) - Sep 13-15
You will learn the fundamental tools and skills that support effective project management. Topics include project initiation, planning, controlling, implementing and closing. You will examine the role of the project manager with respect to team, client and stakeholder communications; common project management terminology; and how to apply project planning and control techniques to the workplace.

Business Communication (Required) - Sep 26-28
The focus is on the elements of clear, concise and efficient business communication. You will learn how to read the situation; set the tone and persuade all types of audiences in both oral and written communication. First, you will learn how to prepare concise, high-impact documents and presentations that achieve results which are essential for business success. You will have the opportunity to practice writing for situations that match your business needs (e.g. abstracts, proposals, reports and email correspondence). In the second day, you will learn to take your business ideas and translate them into quality presentations. As well, you will learn presentation assembly, public speaking skills, relaxation and grounding techniques that will leave you more confident in your oral communication skills.

Fundamentals of Accounting for Non-Accountants (Required) - Nov 2-4
In the course, Fundamentals of Accounting, you will learn how financial statements are prepared and how to interpret financial statements and data in order to make proper financial decisions. Topics include discussion of accounting and financial management principles, financial reporting, accounting processes and budgets, investment analysis, internal controls, audit principles, risk assessment and performance evaluation. This course is designed for non-accounting managers and personnel who must work with internal accounting/financial data. Please bring a calculator to this course.


Electives (3 are required)

Negotiation and Conflict Resolution (Elective) - Oct 17-19
You will examine why conflict arises in the workplace, discuss the importance of resolution mechanisms and learn practical tips for managing conflict. You will also learn constructive routes to communication and agreement, consider your own method of dealing with conflict and practice options for communicating more effectively.

Customer Service Excellence (Elective) - Nov 28-30
Customers are the life blood of organizations! Customer care includes relationship building and management which includes critical considerations in building and maintaining positive relationships between companies and organizations and their clients or customers; in turn supporting important business goals and strategic objectives. This course will examine best practices and necessary skills to cultivate genuine and authentic engagement while improving the customer service experience! Through examining real life organizations, scenarios and application of best practices in various business industries and settings, this course is designed to be a catalyst in advancing the skills required for customer service excellence.

Leading in a Diverse Environment (Elective) - Nov 30-Dec 2
You will learn about the various forms of diversity in the workplace including race, ethnicity, gender and multi generational workers. You will understand the rights and responsibilities of your position as a manager and those of your employees. You will explore various skills that will allow you to be empowered to avoid and manage conflicts in the workplace, and to create an inclusive work environment.

Performance Management (Elective) - Dec 14-16
You will learn how to focus on aligning the goals of the organization, department and employee. Learn how to engage employees and give feedback, explore ideas of what motivates your employees and how to show recognition that your employees will value will be explored. Performance planning, individual goal setting and preparing for performance reviews will also be covered.

Strategy and Risk Management (Elective) - Winter 2023
You will learn about strategic planning and the related subject of risk management. You will begin by exploring the question: "What is strategy?" and apply the answers to various real world examples. Finally, you will identify and prioritize various risks (financial and human resources, safety) and develop strategies and plans that mitigate organizational risk.

Effective Recruitment and Retention (Elective) - Winter 2023
You will learn how to short-list candidates for an interview, common interview techniques, standard interview questions, behaviour based questions, how to write interview questions, illegal interview questions to avoid, how to asses interview responses, questions to ask references and choosing a successful candidate.

Requirements:

  • Seminars to complete: 4 core + 3 elective
  • Number of hours: 7 courses X 14 hours = 98 hours

You will be required to commit to a total of 14 hours of learning including: pre-work, after class work with your group, and on your own.

Tuition: $4,865*
*Note: Tuition, Books and Supplies, Health and Dental amounts are approximate, based on last year's program and may change at anytime.

Notes:

*GST will be added to the tuition cost.

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